Speaker Series - dublin
Women in Male Dominated Industries
How to Stand Out, Be Recognised, and Achieve Success
Today’s business climate is slowly transitioning from being male-dominated to embracing equality. But despite there being steps in the right direction, women still face an uphill struggle in terms of proving themselves in male-dominated industries such as finance, trades, technology, law, and politics.
Disproportionately male environments are fraught with challenges that include sexual harassment, limited access to opportunities, pay gaps, and more. Join us as Annette Hickey, VP Customer Solutions EMEA for PayPal, share her stories, offer advice for navigating your career, discuss how women can support each other, and highlights the importance of women in male-dominated fields.
19 h – 19 h 40 – Registration & Networking
19 h 40 – 21 h – Discussions
21 h – 21 h 30 – Extended Networking
About our Speaker:
VP Customer Solutions EMEA, PayPal
Annette Hickey is PayPal’s Vice President of Global Customer Solutions for Europe, the Middle East and Africa. She leads over 1,000 PayPal teammates across Dublin, Dundalk and Berlin, as well as PayPal’s Global Partners who service customers across the EMEA region.
Annette is a seasoned professional with 20 years-experience in customer service leadership. She coaches her leaders and her customer service teammates to set them up for success and achieve their targets.
Annette has introduced ‘lean’ programmes that deliver costs savings and invests in the things that matter most to customers and teammates. Annette is an advocate of career development and champions culture and inclusion.
Annette was Ireland’s ‘Industry Professional of the Year’, as awarded by the Contact Centre Management Association in 2016. Prior to PayPal, she worked at Vodafone and Eir where she developed a reputation for adding value by putting both the customer and the employee at the centre of decisions.
Outside of work Annette is a mum to two young boys and avid Dubs fan.
The Gibson Hotel
353 1 681 5000